Ngalawa Hotel & Resort ("we", "us", "our") operates this website and the booking-request service it offers, for our property at Bububu Kihinani, Zanzibar, United Republic of Tanzania. This Privacy Policy explains what personal information we collect through this website, how we use it, and the choices available to you.
We collect the following categories of information:
We do not sell your personal information, and we do not use it for third-party advertising.
This website does not currently set marketing or analytics cookies. Web fonts used on this site are loaded from Google Fonts, which may process technical connection information (such as your IP address) as part of delivering those fonts to your browser — see Google's own privacy policy for details. If analytics or marketing cookies are introduced in future, this section will be updated to reflect that.
We do not sell or rent your personal information to third parties. It may be seen by hotel staff and management who need it to handle your request, and by service providers who help us operate this website and deliver email notifications (for example, our hosting and email-delivery providers), acting only on our instructions.
We retain personal information only for as long as necessary to respond to your enquiry or booking request, to maintain business and guest records, and to meet any legal, accounting or reporting requirements that apply to us. Specific retention periods for different record types are set by hotel management and available on request.
When you share feedback through our guest feedback page (for example by scanning the QR code in the hotel), your name, room number and email address are optional. Your feedback is read only by our management and authorised staff, is never published on this website, and is not visible to search engines. We use your email address only if you tick the box allowing us to contact you about your feedback. To prevent spam and duplicate submissions we keep a scrambled, one-way code derived from your internet address, not the address itself. Feedback is deleted automatically after the retention period set by hotel management (currently two years), and you can ask us to delete it sooner — quote your feedback reference (for example FB-7KQ2XM) when contacting us.
Depending on applicable law, you may have the right to ask what personal information we hold about you, to request that it be corrected or deleted, or to object to certain uses of it. To exercise any of these rights, contact us using the details below.
This website is intended for adults arranging travel and accommodation. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time, for example as our systems or services change. The version published on this page is always the current one.
Ngalawa Hotel & Resort
Bububu Kihinani, Zanzibar, Tanzania
Phone: +255 773 404 430 / +255 712 827 088
Email: info@ngalawahotel.co.tz
